Frequently Asked Questions.

Please read below for frequently asked questions for the state of Alabama.


What is the cost of the course, and how do I pay?

The AARP Smart Driver Online Course payment varies, dependent on state, with a price discount for AARP members. You may make your payment online using any major credit card through our secure server. The price in all states except for New York is $26.95 for members and $29.95 for non-members. The New York course is $31.95 for members and $34.95 for non-members. (The price difference for the New York course includes a mandatory state fee to report your completion to the New York Department of Motor Vehicles.)

You are able to receive a refund if for any reason you do not complete the course or do not wish to continue it. You will have 60 days from the date of registration to request that a refund be credited back to your credit card account. Unfortunately, we are unable to issue refunds after 60 days and/or after the course completion certificate has been processed. To request a refund, contact Customer Service at 1-800-350-7025 or email All refunds will be issued within 30 days following receipt of a permissible request for cancellation.

Account Creation

You will need the following information when registering for this course:

  • AARP member number (required for AARP discount)
  • Driver’s license number (required for certificate of course completion)
  • Credit card account information

It is the national procedure of AARP Driver Safety to collect the driver’s license information and date of birth of each course participant. This information is required to guard against fraudulent use of the Certificates of Completion and to maintain the integrity of the program in the view of the insurance industry, state departments of motor vehicles, and state insurance commissions.

General Course

The AARP Smart Driver™ online course is six (6) hours in length. You may complete the course all in one sitting or you can choose to complete the course at your own pace, logging on and off at your convenience. The course will automatically keep track of your progress so that when you log back on, your course will resume from where you left off. You will have 60 days from the time of your registration to complete the course in order to receive a certificate.

If you started the course at a computer in one location and want to continue at another, simply log in using your username and password. The online version of the AARP Smart Driver™ course is designed to be convenient. You may take the course at any time from any location on a computer with an Internet connection.

The online version of the AARP Smart Driver™ course is professionally narrated. The course contains both videos and graphic illustrations of the concepts being taught.

While there are a number of quizzes contained in the course, they are not graded and will not prevent you from moving forward through the course. However, the quiz results are recorded and shown to you to ensure you are progressing and learning the material presented in the course. The main purpose of these quizzes is to help you feel comfortable understanding the information being presented.

There will also be an ungraded exam at the end of the course, which will also be recorded and summarized for you. Again, the purpose of the exam is to help you feel comfortable with the material. If you do not answer a certain number of questions correctly on this final exam, you may be required to retake the final exam until you have answered the required number of questions correctly. If you are having trouble and are being asked to retake the final exam more than twice, please contact our Customer Support staff at 1-800-350-7025 or for assistance. Our priority is for all our participants to succeed!

Some states have a law that mandates that insurers must provide an automobile insurance discount for anyone completing an approved driver improvement course. Specific state insurance laws vary and individual states may place additional restrictions on eligibility for automobile insurance reductions or discounts. In some states, separate rules may apply to online driver improvement courses. Please consult your insurance agent for applicability in your state.

For AARP members with Hartford Insurance: AARP Auto Insurance from the Hartford recognizes the online course for an auto insurance discount in eligible states. Please contact your agent for details.

Your Certificate of Completion will be immediately available for download in PDF format at the conclusion of the course. If you would like to receive a hard copy of your certificate in the mail, you may select your desired shipping method and pay the corresponding fee. (Standard U.S. Mail, FedEx 2Day, Standard Overnight, Priority Overnight.)

As rules of the road have changed over the years, so has this course. When AARP began this program in 1979, it was referred to as "55 Alive." But, over time – and with the development of new content – we felt the name "Smart Driver" was more appropriate, so a change was made.


If you get disconnected from your Internet provider for any reason, simply reconnect and log back in to and start your course again. You can continue the course from where you left off.

Our expertly trained Customer Support staff is ready to help you 7 days per week. You can contact our friendly representatives by phone or email, whichever works better for you.

Speak to a representative: 1-800-350-7025


  • Edge, Firefox, and Google Chrome (The AARP Smart Driver online course is compatible with the current and previous version of each browser above.)

Operating System:

  • Windows 7, Windows 8, or Windows 10
  • Mac OS X 10.9 or greater


  • Sound card
  • Speakers or headphones
  • Mouse or other pointing device
  • Screen resolution 1024x768
  • Broadband Internet connection (DSL, T1, cable modem, ISDN)
Additional Info

Follow this link to our Help Center where you can find our call center's email address, phone number and hours of operation.
AARP Smart Driver™ Online Course

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