Frequently Asked Questions
Please read below for frequently asked questions for the AARP Smart Driver online course.
Filter information by state
Payment FAQs
What is the cost of the course, and how do I pay?
The AARP Smart Driver Online Course is $26.95 for members and $29.95 for non-members. Participants taking the New York course will also be charged an additional fee, which is a mandatory charge to report your completion to the New York Department of Motor Vehicles. This fee will be reflected in your Shopping Cart prior to purchase. You may pay using any major debit/credit cards, Stripe Link, Apple Pay, or Google Pay.
If I can't finish the course or don't wish to continue it, will I be able to receive a refund?
You are able to receive a refund if for any reason you do not complete the course or do not wish to continue it. You will have 60 days from the date of registration to request that a refund be credited back to your original method of payment. Unfortunately, we are unable to issue refunds after 60 days and/or after the course completion certificate has been processed. To request a refund, contact Customer Service at 1-800-350-7025 or email customerservice@aarpdriversafety.org. All refunds will be issued within 30 days following receipt of a permissible request for cancellation.
General Course FAQs
What information do I need handy for registering?
You will need the following information when registering for this course: - Driver’s license number (required for certificate of course completion)
- Credit card account information
- Note: To receive the AARP member discount, you will also need to provide your AARP member number
Why does AARP Driver Safety ask for my driver's license number and date of birth when I register for the AARP Smart Driver course?
AARP Driver Safety requires this information to guard against fraudulent use of the Certificates of Completion and to maintain the integrity of the program in the view of the insurance industry, state departments of motor vehicles, and state insurance commissions.
How do I log in to start the course after I have paid?
Follow this link: https://app.aarpdriversafety.org/user/signin
How long is this course? What if I cannot finish it in one sitting?
The AARP Smart Driver™ online course is four (4) hours in length. You may complete the course all in one sitting or you can choose to complete the course at your own pace, logging on and off at your convenience. The course will automatically keep track of your progress so that when you log back on, your course will resume from where you left off. You will have 60 days from the time of your registration to complete the course in order to receive a certificate.
Can I start the online version of the AARP Smart Driver course at one location and continue at another?
If you started the course at a computer in one location and want to continue at another, simply log into the course at the new location using your username and password. The online version of the AARP Smart Driver course is designed to be convenient. You may take the course at any time from any location on a computer with an Internet connection.
Is this online version of the AARP Smart Driver course narrated or just text?
The online version of the AARP Smart Driver course is professionally narrated. The course contains both videos and graphic illustrations of the concepts being taught.
Quizzes and Exams: Will those be recorded and graded? Can I fail the course?
While there are a number of quizzes contained in the course, they are not graded and will not prevent you from moving forward through the course. However, the quiz results are recorded and shown to you so you will know if you are progressing and reinforce the material presented in the course. The main purpose of these quizzes is to help you feel comfortable understanding the information being presented.There will also be an ungraded exam at the end of the course, which will also be recorded and summarized for you. Again, the purpose of the exam is to help you feel comfortable with the material.
Will I be eligible for an auto insurance discount and/or a reduction in points for completing the course online?
Please consult your insurance agent for applicability in your state.For AARP members with Hartford Insurance: AARP Auto Insurance from the Hartford recognizes the online course for an auto insurance discount in eligible states. Please contact your agent for details
When will I receive my certificate?
Your Certificate of Completion will be immediately available for download in PDF format at the conclusion of the course. If you would like to receive a hard copy of your certificate in the mail, you may select your desired shipping method and pay the corresponding fee. (Standard U.S. Mail, FedEx 2Day, Standard Overnight, Priority Overnight.)
Is the AARP Smart Driver online course the same as the '55 Alive' course?
As rules of the road have changed over the years, so has this course. When AARP began this program in 1979, it was referred to as '55 Alive.' But, over time – and with the development of new content – we felt the name 'Smart Driver' was more appropriate, so a change was made.
Technical FAQs
What happens if I get disconnected?
If you get disconnected from the internet for any reason, simply reconnect, then go to https://app.aarpdriversafety.org and log back into your course. You can continue the course from where you left off.
What happens if I have problems while taking the course or the system malfunctions for any reason?
Our expertly trained Customer Support staff is ready to help you 7 days per week. You can contact our friendly representatives by phone or email, whichever works better for you.Speak to a representative: 1-800-350-7025
Email: customerservice@aarpdriversafety.org
Can I access the AARP Smart Driver online course on different devices like a smartphone, computer, or tablet?
Absolutely! The course is designed to be fully accessible on a variety of devices, including smartphones, computers, and tablets. You can seamlessly switch between devices without losing your progress. All you need is an internet connection and a compatible web browser. This flexibility allows you to learn at your own pace, anytime and anywhere.
System requirements for taking the AARP Smart Driver online course
Browser:
- Edge, Firefox or Google Chrome (the AARP Smart Driver online course is compatible with the current and previous version of each browser listed).
Device:
- The AARP Smart Driver online course is designed to play on your computer, smartphone or tablet, provided your operating system is up-to-date and you have a reliable, high-speed Internet or cellular connection.
Additional FAQs
Need to contact someone for support?
Follow this link to our Help Center where you can find our call center's email address, phone number and hours of operation.
AARP Smart Driver™ Online Course
Refresh your driving skills to help you become a safer, more confident driver!
Over 20 million Smart Drivers and counting